Contact & Support
Connect with our technical support team, file billing tickets, or reach out to our legal compliance grievance officer.
Developer Details
BoxTime is built and operated by an independent developer. Below are our official support contact channels:
Helpdesk Escalation Matrix
To resolve technical errors, payment lags, or booking slot issues, we provide a multi-level escalation matrix:
Grievance Support Desk
In compliance with the Information Technology Act 2000 and the Digital Personal Data Protection (DPDP) Act 2023, you can reach out directly to our compliance desk:
Support Commitments & SLA
Our team monitors operations according to these service level guidelines:
- Active Court Reserves: Within 2 hours (applicable between 6:00 AM – 11:00 PM IST daily).
- Refund Inquiries: Within 12 hours.
- Grievance Desk Filings: Acknowledged in 24 hours; resolved within 15 business days.
Ticket Submission Form
Fill out the form below to register a ticket with our support or compliance desks.
Enterprise Trust & Reliability
BoxTime is trusted by over 100+ premier sports arenas and turf facilities across India to manage bookings, secure client payments, and power analytics.