Legal & Trust Center
Welcome to the BoxTime documentation center. Here you can find our terms of service, billing policies, data protection practices, and compliance standards designed to support sports operators and players across India.
Privacy Policy
How we collect, manage, and safeguard player logs and turf booking details in compliance with India's DPDP Act 2023.
Terms & Conditions
The primary agreement outlining booking slot scheduling rights, user authentication, and liability rules.
Refund & Cancellation Policy
Detailed parameters for booking cancellations, rescheduling slot availability, and Razorpay SLA timelines.
GST Information
Important GST breakdown for B2B input tax credits, TCS under CGST Section 52, and invoicing systems.
Cookie Policy
How we utilize persistent and session cookies to persist auth sessions and turf booking carts safely.
Disclaimer
Standard liability waivers, physical venue facilities, and platform service uptime exclusions.
Contact & Support
How to reach our grievance desks, compliance officers, and request immediate customer technical help.
Our Core Pillars of System Trust
We design and operate BoxTime with clear technical security parameters to maintain system integrity for court owners and players.
GDPR & India DPDP 2023 Ready
We host player records locally in AWS Mumbai. consent metrics are logged explicitly, with single-click options for consent withdrawals and account cleanups.
Razorpay Secures Financials
Transactions are routed via Razorpay APIs. BoxTime implements instant splits, automated gateway refunds, and strict anti-fraud escrow controls.
Automated B2B GST Compliance
Generate digital invoices automatically on every checkout. Provide corporate GSTIN values to claim sports facility rental Input Tax Credits (ITC) immediately.
SLA Court-Lock Protection
We guarantee 99.9% booking service uptime. Our automated backend locks slots instantly during payments, ensuring players never face double-bookings on venue gates.