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Security & Privacy

Privacy Policy

Learn how BoxTime handles personal identity details, sports turf bookings, and transaction histories in compliance with Indian regulatory frameworks.

Last Updated: July 01, 2026 • Jurisdiction: India • Applicable Platform: All Turf Players & Operators
Information We Gather
1.0

Data We Collect

We collect personal identity, transaction details, and venue parameters required to deliver premium turf booking services. Below is the structured breakdown of the collected parameters:

Player Profile Information

  • Full Name, Email Address & Phone Number
  • Google Identity Account details (when using Google Sign-In for authentication)
  • OTP Authentication logs & device identifiers
  • Favorite sports & Arena bookings history

Billing & Payment Tokens

  • Razorpay transaction references
  • GSTIN registrations (for B2B ITC)
  • Refund history logs & billing addresses
Processing Purpose
2.0

How We Use Your Data

All data parameters gathered are systematically processed to run turf reservations. Key operations include:

1
Booking Confirmations & SchedulingLocking booking slots on venue calendars and verifying payments to prevent booking collisions.
2
Automated Notifications & RemindersSending SMS, OTPs, and automatic WhatsApp confirmations to confirm dates, times, and refund parameters.
3
Platform Operational MetricsEvaluating occupancy peaks and slot reservation analytics for venue operators to optimize court pricing.
Third-Party Routing
3.0

Data Sharing & Gateways

We route select information with verified third-party entities exclusively to run bookings. We do not rent, sell, or trade profiles.

Entity Type
Data Exchanged & Safeguards
Payment Gateway (Razorpay)
Passes phone/email details for billing validation. Financial structures (UPI keys, CVVs) are processed entirely via Razorpay checkout scripts.
Turf Venue Operators
Receives player name and contact numbers to authorize ground entry, manage field check-ins, and confirm cancellations.
Hosting & Security
4.0

Domestic Data Localization

In alignment with Indian sovereign regulatory compliance frameworks, all databases, session files, and backups are hosted in localized servers.

Local Hosting CoordinatesOur storage arrays are deployed in AWS Asia Pacific (Mumbai) regions. This local setup ensures that booking operations stay fast, comply with local financial mandates, and prevent trans-border leakages.
Privacy Controls
5.0

Your DPDP Act 2023 Rights

Under the Indian Digital Personal Data Protection (DPDP) Act 2023, you act as the primary owner (Data Principal) of your records. We provide interface dashboards to support these rights:

Right to Access & Correction

Access historical booking summaries and correct profile details directly from the user profile portal.

Right to Erasure (Forget Me)

Request deletion of historical accounts, contact phone details, and reservation profiles from our databases.

Right to Consent Withdrawal

Opt-out from promo notifications, booking alert summaries, and platform usage metrics easily.

Right to Grievance Redressal

Submit formal compliance inquiries to our registered Grievance Officer for prompt investigation.

Site Cookies
6.0

Cookies & Tracking

We use cookies to secure authentication sessions and manage booking details. For details on cookie structures, retention terms, and opt-out routes, refer to our dedicated Cookie Policy.

Policy Lifecycle
7.0

Amendments & Updates

We reserve rights to update these privacy structures as turf features expand. When updates occur:

Active operators will receive notifications in dashboard panels, and players will receive SMS alerts detailing significant policy changes 7 days before enforcement.

BoxTime Trust Shield

Digital Personal Data Protection (DPDP) Compliant

BoxTime is built in compliance with India's DPDP Act 2023. We ensure absolute transparency in player data collection, explicit consent routing, and secure storage in domestic data centers.

100% Domestic Storage
Consent Revocation Support
Zero Ad-Tracking
Customer Support

Have questions about our policies?

Our legal compliance team and support desk are available to address any questions, booking disputes, or data erasure requests.

Go to Contact & Support page

Email Address

support.boxtime@gmail.com

SLA: Under 2 Hours (Active Matches)

Hotline Contact

+91 8179770806

Mon–Sun, 6:00 AM – 11:00 PM IST

Support Address

Kothirampur, Karimnagar,
Telangana, India

Grievance SLA

Grievances acknowledged within 24 hours.

Resolved in accordance with IT Act 2000.