Back to Legal & Trust Center
Security & Privacy

Cookie Policy

Understand how we utilize session and persistent cookies to authenticate users, protect bookings, and analyze platform speeds.

Last Updated: July 01, 2026 • Jurisdiction: India • Applicable Platform: All Website & Web App Visitors
Core Operations
2.0

Essential Cookies

These cookies are necessary for core platform operations, such as keeping users logged in, securing authentication tokens, and maintaining active turf booking states.

Cookie Name
Source
Functional Purpose & Expiry
__bt_session
BoxTime Native
Maintains user session states and profile details. Expires after 30 days.
__bt_checkout
BoxTime Native
Locks active slot selections during payments. Expires after 15 minutes.
__bt_csrf
BoxTime Native
Protects booking requests against Cross-Site Request Forgery attacks. Session-based.
Speed & Usage
3.0

Performance & Analytics

We use analytics trackers to measure page speeds, trace broken checkout buttons, and evaluate feature metrics.

Mixpanel Tracking

Traces platform booking conversions, click-through rates on slot grids, and notification response rates.

Google Analytics

Provides reports on website traffic distribution, visitor devices, and booking search speeds.

User Control
4.0

Managing Cookie Preferences

Users can configure cookie settings in their browsers. You can block or delete cookies, though doing so will log you out and clear active checkout carts.

Opt-Out MechanismsTo opt out of third-party analytics cookies, configure browser tracking protections or install browser extensions like the Google Analytics Opt-out Add-on.
Razorpay Protection
5.0

Fraud & Security Cookies

Our payment processor, Razorpay, sets cookies during checkout. These cookies verify your device identity to detect and prevent credit card fraud and UPI transaction hijacking.

BoxTime Trust Shield

Digital Personal Data Protection (DPDP) Compliant

BoxTime is built in compliance with India's DPDP Act 2023. We ensure absolute transparency in player data collection, explicit consent routing, and secure storage in domestic data centers.

100% Domestic Storage
Consent Revocation Support
Zero Ad-Tracking
Customer Support

Have questions about our policies?

Our legal compliance team and support desk are available to address any questions, booking disputes, or data erasure requests.

Go to Contact & Support page

Email Address

support.boxtime@gmail.com

SLA: Under 2 Hours (Active Matches)

Hotline Contact

+91 8179770806

Mon–Sun, 6:00 AM – 11:00 PM IST

Support Address

Kothirampur, Karimnagar,
Telangana, India

Grievance SLA

Grievances acknowledged within 24 hours.

Resolved in accordance with IT Act 2000.