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Usage Rules

Terms & Conditions

The platform rules, booking constraints, payment structures, and legal terms governing the BoxTime turf reservation platform.

Last Updated: July 01, 2026 • Jurisdiction: India • Applicable Platform: All Turf Operators, Players, and Venue Managers
Legal Agreement
1.0

Acceptance of Terms

By downloading, browsing, or reserving court hours on BoxTime, you enter a legally binding agreement with the BoxTime developer.

Important Legal NoticeIf you do not accept these booking guidelines, you are not authorized to search slots, book grounds, or operate arenas using the BoxTime platform.
Profile Protection
2.0

User Accounts & Security

Users must register and maintain valid profiles to finalize bookings. We verify logins via mobile OTP protocols and Google Sign-In authentication.

Player Profile Details

Players must provide authentic contact details. Account access and authentication rely on verified mobile OTP codes and Google Sign-In profiles to prevent unauthorized reservation claims.

Operator Portal Controls

Venue operators must register company details and verify coordinates. Operators are solely responsible for all actions taken via dashboard credentials.

Reservation Rules
3.0

Turf Booking & Scheduling

Our real-time calendar handles all turf reservations. Slots are allocated on a first-come, first-served basis:

1
Real-Time Calendar LockoutsWhen checkout payment is triggered, the slot locks for 10 minutes, preventing others from attempting to book it.
2
Confirmation MandateBookings are not confirmed until a digital ticket is generated and a confirmation WhatsApp alert is sent.
3
Cancellation WindowsEach operator defines cancellation windows. Refer to our Refund Policy for parameters.
Razorpay Operations
4.0

Platform Fees & Payments

All billing is executed via Razorpay APIs. Payment coordinates (cards, wallets, NetBanking, UPI) are managed under direct gateway compliance.

Fee Component
Taxability & Refund Details
Turf Booking Rate
Determined by court operators. Refundable in accordance with operator cancellation policies.
Convenience Charges
Platform fee charged by BoxTime for facilitating online bookings. This fee is non-refundable.
Ground Regulations
5.0

Field Safety & Conduct

Players agree to abide by all facility guidelines set by venue operators, including dress codes, spike requirements, and player behavior standards.

Zero-Tolerance Harassment PolicyAbusive behavior toward facility staff, damage to sports assets, or smoking/substance use on turf premises will result in immediate bans from the platform and cancellation of all upcoming bookings without refund.
Service Bounds
6.0

Limitation of Liability

BoxTime provides the digital platform connecting players with venue operators, and is not responsible for turf maintenance or field safety.

Physical Damage & Safety Exclusions: Venue operators are solely responsible for physical turf safety, court maintenance, lighting systems, and player safety protocols.

Platform Uptime Warranties: We target 99.9% booking server availability. BoxTime is not liable for temporary service interruptions due to external server maintenance.

Legal Framework
7.0

Jurisdiction & Governing Law

These terms are governed by the laws of India. Any litigation, disputes, or claims arising from the platform must be filed in the courts of Bangalore, Karnataka.

BoxTime Trust Shield

Fair Play Platform Commitment

Our terms establish a transparent bridge between sports arena owners and local players. We guarantee slot booking lockouts, eliminating double-bookings and booking disputes entirely.

SLA Court Lockout
Clear Refund Boundaries
Verified Operator Network
Customer Support

Have questions about our policies?

Our legal compliance team and support desk are available to address any questions, booking disputes, or data erasure requests.

Go to Contact & Support page

Email Address

support.boxtime@gmail.com

SLA: Under 2 Hours (Active Matches)

Hotline Contact

+91 8179770806

Mon–Sun, 6:00 AM – 11:00 PM IST

Support Address

Kothirampur, Karimnagar,
Telangana, India

Grievance SLA

Grievances acknowledged within 24 hours.

Resolved in accordance with IT Act 2000.